FAQs

1. How much distance between trees is needed to set up the hammock?

You should wrap the tree-friendly Python straps around sturdy trees about 12-18 feet apart.

2. Does it come with straps?

Yes, each hammock comes with the necessary straps.

3. How do I wash the hammock if I've been using it a lot?

Remove the carabiners and slings prior to wash. If the hammock is soiled or stained, use the recommended amount of Grangers Down Wash + Repel. Do not use fabric softener, bleach, or stain removal products. Wash the hammock by itself on a gentle, cold water setting. Hang to dry. The hammock will dry quickly in warm/dry environment. Do not stuff back in stuff sack while still damp or wet.

4. Do you have a discount for veterans or seniors?

Contact us at support@koyahammocks.com and our team can generate a discount code for you.

5. Do you have a warranty or money back guarantee?

Yes! Every Koya hammock comes with our 60-Day Money Back Guarantee — if you’re not completely satisfied, simply return it within 60 days for a full refund.

On top of that, we back all of our hammocks with a 1-Year Warranty against defects in materials or craftsmanship. Our goal is to make sure your Koya experience is worry-free from the moment you order to every adventure that follows.