Shipping Policy

At Koya, we’re committed to making your hammock experience seamless from the moment you place your order to the moment you set it up in your favorite spot. Below you’ll find all the details about our shipping process.

Order Processing

  • All orders are processed within 24–48 hours (excluding weekends and holidays).

  • You will receive an email confirmation as soon as your order is placed, followed by a shipping confirmation with tracking details once your order has left our facility.

Shipping Times

We use trusted express carriers to ensure your hammock arrives quickly and safely. Typical delivery times are:

  • United States: 4–7 business days

  • Canada & Europe: 7–12 business days

  • International (other regions): 10–15 business days

Please note: shipping times may vary slightly due to customs clearance or peak seasonal demand.

 Shipping Costs

  • Free Standard Shipping on all orders worldwide — no hidden fees.

  • Expedited shipping options may be available at checkout for an additional cost.

 International Shipping

We proudly ship worldwide. International customers are responsible for any applicable customs duties, import taxes, or fees once the package arrives in their country.

Tracking Your Order

Once your order ships, you’ll receive a tracking link via email so you can follow your package every step of the way.

Damaged or Lost Packages

If your order arrives damaged, or if it’s lost in transit, please contact our support team immediately at support@koyahammocks.com. We’ll work with you to resolve the issue quickly, either by sending a replacement or issuing a refund.

✅ Our Guarantee

Every order is backed by our 60-Day Money Back Guarantee and 1-Year Warranty. We stand behind the quality of every Koya product, and your satisfaction is our top priority.